The Generational Change Gap

This is a sensitive topic, as I'm voluntarily walking into the bear trap of being that stereotypical, younger whining twit who thinks old people just don't get it, man.  Even more so when I disclose that I work for a company that's run by my family.  But that doesn't make it any less of a real issue.  I've spent more time editing this one than I did writing it, and I hope my attempt to remain objective and not get personal reflects that.  If not, feel free to argue with me and point out where I'm wrong.

There are times when I avoid our almost 79 year old Chairman of the Board.  And those days where I get sucked into something, well, they're often filled with more headaches than solutions.  Unfortunately, he really doesn't understand what I do.  Much of what I'm involved in simply didn't exist in his heyday, and while they're critical now, they weren't for many years and I know he has trouble seeing the value I bring to the bottom liine.  I've been introduced to various people he has tour our office as "my oldest granddaughter... I have no idea what she does on that computer all day, but she sure looks pretty doing it."  I think he means this as a compliment, but there's very little I find more insulting professionally.  So I do what I can to get my job done without his interference.

It's sad, and I'm sure the company as a whole is missing out on some benefits it would otherwise gain if there were a way we could work together more productively.

This dread and swelling urge to roll my eyes is often misconstrued as a general disdain for the older generations. I find myself right in the middle of that over lap between Gen X and Gen Y (I tend to self identify more with the Xers) but neither generation are well known to view the baby boomers or WWII generation with the greatest regard when it comes to business.  However, at least for me, there are two very distinct types of of these "older business types" and while I do often find one group incorrigible, I genuinely feel the other gets a bad rep from their counterparts.  The result is, and I'm just as guilty as the rest, we tend to ignore the wealth of knowledge they could constructively provide.

The first group I'm referring to has the mentality of management by walking around, their ways of doing business are the only ways, and you can't possibly get any work done if you're not in the office. They tend to look at younger generations as soft, spoiled, maybe even a little inept.  They come across not as attempting to impart their years of wisdom (which they do have, I must give credit where it's due) but more as a parent using the "tiger style" approach on an unruly child.  These are the CEOs who, despite several studies and articles that speak to the contrary, will make every attempt to kill social media usage while their workers are on the clock because they think it destroys their precious productivity.  They tend to show too much favor toward one aspect of a business as the critical department that determines a company's success or failure (not a coincidence, it's often the department they came up through to their current prominence).  They force their ideas down the throats of those who report to them instead of granting those people the freedom to make a critical decision.  They scoff at innovation and can be overheard saying something similar to "that's the way we've always done it" or "this has worked for me for 30 years, I don't see how you can't make it work now."

From my perspective, it's very easy to see why I may come across as unwilling to listen to the "olds" overall.  However, some of the business people I look up to most include Warren Buffet, H. Ross Perot, Richard Branson, and Jack Welch. They're not perfect but they have one very critical thing in common.  Here's the simple idea that creates a massive divide between the people I rather harshly described before to make a point and these gentlemen--they embrace and cultivate change. They're intelligent enough to know they don't know everything and look for knowledge and ideas at every possible turn. 

It seems like such a simple concept to me and many among my two generational groups yet it's amazingly difficult to get older generations to use in a business setting. I'm not sure of the motivation behind this behavior but I certainly find myself speculating--are they realizing they're approaching the end of their "useful life" in the business world and they feel a little resentment toward feeling cast aside?  Are they convinced this "new" business model is all wrong and will only result in our impending fall into some sort of zombie apocalypse? There are a myriad of potential explanations, but whatever the truth is (and it's probably different for each of them), they hold to it like the world will end if they let that idea go. 

Yes, change is uncomfortable and sends you out into the world not knowing how it will turn out.  Yes, change may reveal that you're no longer as astute as you once were in business.  Yes, change can be extremely difficult and can make you feel incredibly unsure of your professional future.  But the "ah ha" revelation that should go with those fears is change is no different for someone who is 65 than it is for someone at 25.  It scares all of us.  No matter your age, experience, your knowledge, or even your chosen profession and your rank within it, change means you have to adapt, continue learning, and is essentially a lot more work than going with the status quo.

But even the Greek philosophers (who are literally as old as dirt by now) almost preached that the key to life is to never stop learning.  Plato said, "If a man neglects education, he walks lame to the end of his life." There may no valid reason for you to take heed of what I think or say, however, I've always heard this Plato guy was pretty smart. Hopefully you'll at least consider his words and embrace the small difference in your attitude that can literally transform your legacy, your impression you leave with the younger generations you lead today, and create an opportunity to impart the infinite wisdom you do have to share with the world. It's not necessarily what you say but how you say it and how you respond to others, but that cliche is for another story....